109 CDP: Managing Expectations: Your Client’s and Your Own

January 11, 2017

Have you looked at your expectations lately?

The dictionary defines expectation like this: a strong belief that something will happen or be the case in the future, and…a belief that someone will or should achieve something.

One thing that we often forget to think about in the workplace are expectations…those of the people we serve, those of the people we work with and those of our own.

We all have them.

We all have expectations and often assume that those of our clients match our own. What we forget is that most people come with preconceptions…past experiences or stories of what to expect, and these don’t always match what we are prepared to deliver.

What we can do to manage expectations.

In this episode, I share 5 ways to manage expectations and to help serve your clients, customers or patients in a more empathetic and open way. In this episode I talk about:

  • Not making assumptions
  • Communicating…repeatedly…all the time…in several formats
  • Delivering when promised or keeping people “in the loop” if you can’t
  • Anticipating potential problems
  • Remembering and sharing the “why”

Take a listen to learn how to use curiosity and empathy to serve your client better.

If you enjoyed this podcast episode, please be sure to share!




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